Report a Problem

If a situation requires urgent action, call 911.

Animal Neglect and Cruelty


Animal neglect refers to a situation where an animal is kept in unacceptable circumstances or is not receiving proper care.


  • An animal left outside in the cold, in the heat or without shelter to protect it from the sun or bad weather
  • An animal that does not have an adequate supply of food or fresh water
  • An injured animal that does not receive necessary veterinary care
  • An animal whose heavily entangled fur causes it discomfort or injuries

Only an inspector from the MAPAC (Ministère de l’Agriculture, des Pêcheries et de l’Alimentation du Québec) can make a finding of neglect before initiating proceedings. If any action is taken by someone other than the inspector, proceedings in response to a case of neglect cannot be initiated.

Regardless whether the case concerns a pet or a farm animal, you can file a complaint by contacting the MAPAQ at 1 844 ANIMAUX (264-6289).

If the situation requires urgent action, dial 911.


Cruelty is an act whereby an animal is mistreated, hit or beaten. The Criminal Code applies in cases of animal cruelty.

For example:

  • Someone who voluntarily causes pain, suffering or injury to an animal, or allows such to occur
  • Someone who encourages animal fighting or harassment in any way, participates in fighting or harassment or is present at such activity

Whether the case concerns a pet, a bird or a farm animal, you can file a complaint by calling 911.


When the behaviour of a pet is a source of concern, start by discussing the situation with the pet’s owner. A respectful conversation can often lead to a solution.

You can also ask for help from a citizen mediation service:

  • Citizens of Longueuil: 450-647-9024, ext. 230
  • Citizens of Boucherville: 450-449-0144
  • Citizens of Saint-Bruno-de-Montarville: 450-645-2995
  • Citizens of Saint-Jean-sur-Richelieu : 1 800 268-7072

If you don’t manage to find a solution, you can contact your city’s police department.

You can also view the section on wild animals.

Emergencies – Dangerous or Injured Animals

Emergencies – Dangerous or Injured Animals

If you live in Longueuil, Boucherville, Saint-Bruno-de-Montarville, Saint-Jean-sur-Richelieu, Saint-Alexandre, Saint-Blaise-sur-Richelieu, Saint-Valentin, Venise-en-Québec and you’re dealing with a dangerous or injured pet, call 911.

If you are seeking assistance regarding a wild animal that is injured or acting unusual, contact the Ministère des Forêts, de la Faune et des Parcs at 1-844-523-6738.

Reporting dog-inflicted injuries — Doctor and veterinarian
  • This form is only applicable for reporting coming from our partner cities : Longueuil, Saint-Bruno de Montarville, Boucherville, Saint-Jean-sur-Richelieu, Saint-Blaise-sur-Richelieu et Saint-Alexandre

    Regulation respecting the application of the Act to promote the protection of persons by establishing a framework with regard to dogs (chapter P-38.002 r.1)

    Section II — Reporting dog-inflicted injuries

    2. A veterinarian must immediately report to the local municipality that a dog, which he has reasonable grounds to believe constitutes a health or public safety risk, has inflicted an injury by biting a person or a pet by giving, when it is known, the following information:

    1. the name and contact details of the dog's owner or guardian
    2. any information, including breed or type, identifying the dog
    3. the name and contact details of the injured person or the owner or guardian of the injured pet, as well as the nature and seriousness of the injury inflicted

    3. A doctor must immediately report to the local municipality that a dog inflicted an injury by biting a person by giving the nature and severity of this injury and, when it is known, the information provided in paragraphs 1o and 2o of the first paragraph of section 2.

    4. For the purposes of applying sections 2 and 3, the local municipality concerned is the one in which the owner or guardian of the dog that inflicted the injury has their primary residence or, when this information is not known, the one in which the incident took place.

  • Owner or guardian of the aggressor dog

  • Aggressor dog

  • If the dog has a microchip, please provide the number.
  • Injured person or owner/guardian of the injured pet

  • Information about the reporter

    This is confidential information. It will allow us to process the case faster.
  • This field is for validation purposes and should be left unchanged.

Submit a complaint

Submit a complaint

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